Policy
Returns & refunds
Initiate within 30 days of delivery. Unworn, tags on, packaging included—see eligible items below.
30
Day window
3–5
Refund days
$0
US returns
100%
Money back
Eligible for return
- Unworn and unwashed
- Original tags attached (incl. certificate)
- Original packaging where applicable
- Within 30 days of delivery
Not eligible
- Final sale
- Hygiene-sensitive categories
- Worn or missing tags
- Altered or customized pieces
- Gift cards
How to return
01 / Email
Send order number + reason to support@spiderhoodieshop.org.
02 / Label
Pre-paid label (US) or international instructions.
03 / Ship
Pack securely with tags and certificate attached.
04 / Refund
Inspection then 3–5 business day processing.
International
Return shipping may be customer-paid outside the US—use tracked/insured service.
Damaged or wrong item
Email support@spiderhoodieshop.org within 7 days with photos.